David Morpeth of Lloyds TSB's Asset Finance Division explains how, with the assistance of Sheppard Moscow, adopting a new leadership approach has improved his team's performance.

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The power of leadership style. Sometimes, minor tweaks to personal leadership style can have a huge impact on the team, as Vicki Bennett describes. Ultimately, behaviour shapes the culture.

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It's not easy becoming self-aware. People often come to us with a relationship issue, and it may require hard work on improving self-awareness to address this, says Vicki Bennett.

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The business works through relationships. The Sheppard Moscow philosophy is that an organisation consists of a complex web of relationships. This is fundamental to understanding how it functions, says Steve Bridge.

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More than leadership training. Steve Bridge describes a situation in which they were asked to carry out some leadership training. Learning the context indicated that a deeper transformation was required.

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Solution is bespoke, not 'off the shelf'. An approach that worked for one organisation won't necessarily work for another. But you can learn from others. Steve Bridge explains the paradox.

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'No organisation exists outside its context'. Every business has its unique history and its place in the market. At Sheppard Moscow, we seek to understand this before we begin work, says Steve Bridge.

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A profitable project team. Steve Bridge and Ally Salisbury describe how close collaboration with business leaders has led to success with a project team bringing products to market.

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EI for the organisation's sake. Some discussion on emotional intelligence can make it sound self-indulgent. Sheppard Moscow's focus is using it to help the business, say Ally Salisbury and Steve Bridge.

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Working with you, not for you. Sheppard Moscow clients become part of the project team. We will turn down work if it's not genuinely collaborative, as Steve Bridge and Ally Salisbury explain.

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Stepping up to leadership. Ally Salisbury describes how coaching helps the personal transformation as you change from completing tasks to achieving through others.

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How does Sheppard Moscow help change culture? At Cancer Care, Sheppard Moscow helped people make the culture visible, and see what it was doing for them. We helped the leaders keep the focus on changing the culture, says Frances Storr.

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A more open culture: what's changed? It is now accepted for staff at Cancer Care to ask each other for feedback. This doesn't just make for a more comfortable workplace - it helps tackle problems, says Frances Storr.

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Involving people throughout the business generates the ideas to tackle competitive pressures, as Frances Storr explains.

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A culture you can touch. An organisation's culture is felt as soon as you enter the door; but is it one that's helping the organisation, asks Frances Storr.

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Letting the real you shine. We follow people, not techniques. Anne Owen says that while communicating and listening skills can be learned, the best leaders bring their real personalities into play.

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How to read culture. Every organisation, as well as every nation, has a culture. Learning to "read" the culture helps you succeed, says Anne Owen.

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Women wait to be recognised. Can they plan their careers strategically, and learn to win? Anne Owen describes how.

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A woman's touch. Anne Owen describes how smartly designed programmes to help women managers progress can help women, men - and the organisation they work for.

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