Join popular talk show host, author, and cusotmer service advocate on the quest for the best in customer service. Interviews with business leaders as well as customers take listeners on a fascinating journey of the current state of customer service.
Fast-paced, edgy, and informative.
Ed and Dan discuss "free" stuff on TV and the Internet, Cathy discusses the growth of You Tube and My Space, and Ed interviews ESPN NFL analyst Mark Schlereth and how bad characters can destroy an organization (read T. O. and the Dallas Cowboys).
