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Podcasts & Blogs @ TalkBMC Episodes - | ITIL Out of the Box: Anthony Orr | Are you skeptical about whether you can actually use out-of-the-box technology to achieve the most value from an IT Infrastructure
Library (ITIL ® )perspective? Have you ever selected technology that
aligned with your goals but were surprised at what you found in the
box? Are some of your staff ITIL trained or ITIL certified, but they
still don't understand their roles in the ITIL process? Are you still
trying to define your processes so you can start an ITIL initiative?
If you answered yes to any of these questions, you are not alone.
Industry experts have raised these same questions about getting an ITIL
solution using out-of-the-box technology. Join us as we talk with an ITIL expert, Anthony Orr, and explore this question, Can you Really Get ITIL Out of the Box? | Get at Short URL | Download ITIL Out of the Box: Anthony Orr | Play in Popup.
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| From Batch Processing to Workload Automation | Batch processing is not just for the mainframe any more. It's also a valuable on Linux, Unix, and Windows environments and many other midrange systems.
Regardless of your platform, if you're looking for a reduction in downtime, faster problem tracking and resolution of exceptions, or if you're looking to your business without adding staff in the IT operations area, IT workload automation may take your business to the next level.
Listen in as we talk with John McKenny, BMC vice president of Worldwide Marketing for Mainframe Service Management (MSM) and find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly. | Get at Short URL | Download From Batch Processing to Workload Automation | Play in Popup.
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| A Down-to-Earth look at Cloud Computing with Whurley (William Hurley) | Is cloud computing going to take over the data center as we know it? Are you thinking about the cloud as a means to achieve greater flexibility, with lower complexity and less hands-on time with configuration management? Will writing scalable applications be a thing of the past? If that's your current train of thought maybe it's time for some down-to-earth thinking.
Join us as we talk about cloud computing with William Hurley (whurley) chief architect of open source strategy at BMC Software. Listen in as whurley discusses some of the benefits of cloud computing as well as cracks open a few myths, discusses how cloud computing currently fits into the data-center picture, and talks about some of the newer open source players in the cloud. | Get at Short URL | Download A Down-to-Earth look at Cloud Computing with Whurley (William Hurley) | Play in Popup.
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| ITIL in Tough Economic Times with Erin Casteel | Are you trying to solve problems by thinking within the framework in which they were created? Has your ITIL implementation gotten off track? Are you looking for new inspiration to move forward with ITIL in these tough economic times? Do you understand the true strength of ITIL?
Join us as we talk with Erin Casteel, Solutions Architect with BMC Software. Draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization. Learn when a sense of urgency is useful, how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in crises. | Get at Short URL | Download ITIL in Tough Economic Times with Erin Casteel | Play in Popup.
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| Service Optimization for Mainframe Storage: Mike Spencer, Storage and Optimization strategist in the Mainframe Service Management business unit of BMC Software | Even in 2009, the mainframe environment still contains the vast majority of the mission-critical applications for businesses. Mainframes are the lifeblood of our businesses. Storage on mainframes continues to grow each year due to current compliance requirements. More and more data has to be retained over longer periods of time, yet be accessible to business, auditors and government agencies.
Today, due to the graying of the workforce, IT struggles with delivering higher service levels, reducing risk to business, and increasing productivity in the mainframe environment. Service Optimization can help. Service Optimization is a disciplined approach that combines intelligent automation with best practices, to take advantage of advanced technologies out there today to make the business more effective and efficient.
Listen is as Mike Spencer, Storage and Optimization strategist in the Mainframe Service Management business unit of BMC Software, talks about Service Optimization for storage in the mainframe environment | Get at Short URL | Download Service Optimization for Mainframe Storage: Mike Spencer, Storage and Optimization strategist in the Mainframe Service Management business unit of BMC Software | Play in Popup.
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| BSM in the Field, Practical Insights from Peter Armaly | Have you thought about BSM, but haven't quite gotten the buy-in you need? Do you have an existing installation that isn't quite living up to your initial expectations? Get down and dirty with BSM installations and implementation. Listen in as Peter Armaly gives pointers that will help you get the greatest benefit from your BSM solution. Learn some pragmatic and specific tips that can help you make BSM even more business relevant. From planning, to company-wide communication and asking the right questions, this podcast is useful whether you're just considering implementation or you've been using your solution for awhile. | Get at Short URL | Download BSM in the Field, Practical Insights from Peter Armaly | Play in Popup.
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| Enterprise System Management Challenges in Big Organizations with Eli Almog | Audio Podcast interview with Eli Almog, Corporate Architect in BMC's CTO Office.
The IT environment in a large organization is full of complexity, replete with islands of information and architecture, and staff who work in relative isolation, but who may make decisions that have the potential to affect operations enterprise-wide.
Have you, or someone on our staff ever installed a service on a server, and rebooted it, only to discover you brought down a critical application in the process? Have you ever looked at the myriad applications, hardware, and personnel under your direction and wondered how you can effectively manage all of them? How do you know when when it's time to start looking at third-party Business Service Management (BSM) tools? How would a CMDB fit in?
In this Podcast with Eli Almog, Corporate Architect in BMC's CTO Office, discusses how IT managers can know when it's time to look at BSM, consider CMDB, learn how virtualization fits into your organization, and how automation can help your company retain its competitive edge. | Get at Short URL | Download Enterprise System Management Challenges in Big Organizations with Eli Almog | Play in Popup.
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| Kia Behnia — Gaining Control and Managing Complexity in the Data Center through Service Automation | Over the last decade, IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of new and powerful technologies. In a world where IT budgets are shrinking and mergers and acquisitions are more and more common, how do you get the most value from your existing IT resources yet maintain agility?
In this Podcast, with Kia Behnia, Chief Corporate Architect at BMC, find out how service automation can help you navigate the"perfect storm" of new technologies such as server virtualization, as well as legacy distributed and mainframe computing environments that support millions of transactions through multi-tiered applications.
Discover the pain points that can lead a company toward service automation, and how you can benefit from not only from thinking tactically about holes that automation can plug, but also by looking at areas the enterprise that can get the biggest bang for the buck both in the near term and long term. Behnia talks about looking beyond the individual elements that currently exist in the data center or IT environment, and looking at the many ways that automation can help prevent critical human error in the highly interconnected environment. Finally, he outlines ways companies can get service automation right, and leaves us with a summary of the three most critical benefits of service automation. | Get at Short URL | Download Kia Behnia — Gaining Control and Managing Complexity in the Data Center through Service Automation | Play in Popup.
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| Seeing Transparency Through - Open Source and Enterprise Software | Play in Popup. | While he's quick to say that he didn't choose the title of his white paper, "Between the Bazaar and the Cathedral - Where ITIL®, Business Service Management, and Open Source Converge" in this podcast, Whurley openly talks about the lessons learned and leadership of enterprise software meeting open source, and community involvement in producing quality software.
Listen in on this half-hour conversation where he and Tom Parish talk about community as a self managing and self governing entity. As a case study, the 13,000 registered members on BMC Developer's Network at developer.bmc.com comprise that community and entity for BMC Software.
As Whurley loves to state - software is software is software. He means that you have to decide if you have time or money for any software deployment. Learn if there are mystical calculations for whether open source is better for your situation. You'll enjoy listening in and even finding out what sets Whurley's office apart from other BMC offices. Visit http://talk.bmc.com |
to send to friends | Download Seeing Transparency Through - Open Source and Enterprise Software
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| Using Predictive Intelligence to Prepare your Business Services for the Future | Play in Popup. | Mary Nugent Vice President, Service Assurance, BMC Software
In your IT department, what happens when your alarm levels go from 300 alarms an hour to 30? Would you trust your tools enough to know that the alarms it sends you are truly halting a business service? While Mary Nugent won't use this podcast to attempt to tell you technical details on the correct alarming thresholds, she will share some excellent stories.
Discover how IT affects even moving the most precious deliveries safely, thanks to IT predictions and avoidance of failure. When does monitoring a printer actually stop trucks from leaving the premises? What surprises her about the future of predictive intelligence? What can non-futurists learn about predicting a system's behavior with enough data collection? Find out this and more in this informative interview with Mary Nugent, vice president, Service Assurance, BMC Software. |
to send to friends | Download Using Predictive Intelligence to Prepare your Business Services for the Future
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| Value Proof for CMDB Deployments | Play in Popup. | When does an IT department stop playing shoot 'em up games with their toolset and start playing cooperatively with tools that work like snap-together blocks? Learn this and more in this podcast with Dennis Drogseth, Vice President of Enterprise Management Associates. His viewpoint and experiences lend themselves well to stories of how CMDB adoption is emerging across several different industries from financials to health care.
He also works out some predictions for how a CMDB can age gracefully and grow modularily, talking about a constituency-driven CMDB model, where the staff, CFO, CEO, or CTO can be satisfied constituent groups supported by the Configuration Items (CIs) included in the model.
Dennis reminds us that it's not just the technology, but the politics, commitment, communication, and executive buy-in all have a role in the success or failure of a CMDB or ITIL project. Dennis explains how the process planning for a CMDB can be political whether it's an ITIL process that you're adhering to, or some derivative of ITIL. Decide if your people and team are up for the task of enabling the IT team to help the business grow and meet its service levels, and learn more about the emergence of the CMDB in helping people get their job done. |
to send to friends | Download Value Proof for CMDB Deployments
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| The Mobile IT Worker - They Walk, Talk, and Keep Businesses Running | Play in Popup. | Mobility has two meanings, when you stop to think about it. There's the mobile technology we've all come to appreciate, but there's also the legs that you walk around on and the vehicles that workers use for business. Mobile devices such as cell phones are technology-based movement enablers, but what happens if you put a pedometer on an IT worker and measure their steps? How can IT work directly affect gas and energy expenditures? Find out in this interesting podcast with Dan Turchin, President of Aeroprise, and Tom Biship, CTO at BMC Software.
Dan and Tom have thought about mobility and share stories from their mobile lifestyles. As you might imagine, there are distinct, measurable connections between IT worker mobility and a businesses' dependence on IT service desk and IT service availability around the clock. As the world flattens, making geography boundaries less meaningful, so does a clock's ticking become less and less the focus of an IT department's tasks.
They also discuss how the end of the exclusively-PC computing environment is near as the mobile-centric environment marches in. With a mobile phone knowing your calendar, your availability, and perhaps even your location, more context is available with mobile devices than a desktop computer. Is your mobile office simply your pocket and a Blackberry or iPhone? Or perhaps both a Blackberry AND an iPhone? Find out in this fun and future-forward podcast conversation. |
to send to friends | Download The Mobile IT Worker - They Walk, Talk, and Keep Businesses Running
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| Mainframe Trends in Enterprise IT for 2008 with John Albee and Mike Moser | Play in Popup. | Going beyond just the technology, John and Mike talk about the results of annual mainframe survey from BMC Software in this informative podcast. If you've wondered whether process and organizational strategies are separated for mainframe systems and distributed, or how the mainframe's reach been expanded, this podcast offers survey results and interpretation in a conversational format. Find out if attrition for the platform still exists, or perhaps, find out that previous trends have reversed.
John and Mike mention rising power consumption and related costs that face every aspect of IT, and understand that mainframe introduced virtualization to computing. Listen in on their discussion and find out if the mainframe platform can indeed push more services through IT, or somehow automate in ways to optimize IT services for cost and time. |
to send to friends | Download Mainframe Trends in Enterprise IT for 2008 with John Albee and Mike Moser
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| Peter Armstrong Discusses Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL | Listen in while Peter Armstrong, corporate strategist for BMC Software, talks about the needed skills for the direction that Enterprise IT is headed. In this interview, he gives his observations on an interesting opposition he sees forming. Now that IT does not have to run as if having the lights on day to day is their only goal, and instead, running the business efficiently is their goal, what can happen with those efficiency gains? Now that people realize they can run IT more efficiently, saving money, then do they get to do lots of innovation with that money, and how do you innovate a controlled manner?
So, the question Peter returns to is this: if you run IT with business goals in the forefront, then how will you resolve your priorities? Peter talks about ways to uncover the mentalities and rewards that will help move your department in the right direction as team members get out of a rut. He even describes his own perfect compensation package, and yes, a driver would be pertinent.
Peter travels extensively and has plenty of great stories to go along with the workplaces that are examples of people who really "get" business service management and has a workforce that is enabled to do the same. What story goes along with his ability to recognize the Swiss flag? What's his true definition of hero? Here's a small hint, the definition of a true IT hero is a little different in this podcast than the hero described in his white paper.
Take a listen and do talk back. If your experiences or "ah-ha!" moments match any of Peter's, let us know. | Get at Short URL | Download Peter Armstrong Discusses Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL | Play in Popup.
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| Doug Mueller - Taking the Service Desk to the Next Level | Play in Popup. | Perhaps your service desks are humming along quite nicely, thank you, but you're wondering what challenges or opportunities are around the corner. Maybe you've been listening to media outlets discuss home-based and outsourced service desk workers and want to know a service desk insider's view point. If you are looking towards the future of service desks, you'll want to listen to this conversation with Doug Mueller about how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug Mueller as he builds architecture for the technologies and directions for efficient service desks both working with internal and external customer service levels. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future. Does that future involve mobile computing, follow-the-sun hours coverage, and flying cars? Find out by listening in to a conversation about the future efficiency and quality levels that the service desk can attain.
Bio
Doug Mueller serves as Chief Technology Officer, Service Management Business Unit of BMC Software. Doug is responsible for helping drive the architecture and direction of the BSM, Service Support, and Atrium initiatives. He joined BMC in 2002 as part of the acquisition of Remedy where he was a co-founder. |
to send to friends | Download Doug Mueller - Taking the Service Desk to the Next Level
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| TalkBMC: ITIL, the CMS and You | Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care?
While the CMS is not a new concept, it is given considerable focus in the latest release of the IT Infrastructure Library® (ITIL®), an integrated and cohesive set of best-practice recommendations with common definitions and terminology published by the Office of Government Commerce. Listen to this podcast to learn more. | Get at Short URL | Download TalkBMC: ITIL, the CMS and You | Play in Popup.
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| TalkBMC: Quentin Mackey - Working with a BMC Partner | Column Technologies ? Podcast Interview with Quentin Mackey, Regional Director of Delivery for Column Technologies, Inc. - BMC Partner.
Quentin Mackey looks at both the business and technology aspects of an organization so Column Technologies can provide solutions to better manage their internal and external service delivery. Through Column's approach, a business need is translated into an IT solution to support the needs of the organization. In BMC?s case, that translates to continuous training and certification, project management methodology, and adaptation of business service management. | Get at Short URL | Download TalkBMC: Quentin Mackey - Working with a BMC Partner | Play in Popup.
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| Colin Fletcher on Unlocking the Value of Identity Management | The value of identity management goes beyond alpha-numeric password protection. The same goes for the identity data itself. Colin Fletcher, BMC Solutions Manager, covers numerous identity management-related topics, including the how you can use identity data in conjunction with proactive incident and problem management to ensure you can get home on-time to pick up the kids, how identity management projects can lead to unanticipated results, why you need to beware of the rogue server sitting under your desk, and how regulatory compliance can become the identity management conversation starter.
Join us for a thought-provoking identity management conversation. | Get at Short URL | Download Colin Fletcher on Unlocking the Value of Identity Management | Play in Popup.
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| Why Do Your Customers Leave? | Customer churn is "enemy number one for business", according to Adrian Payne, professor at the New South Wales School of Marketing. In fact, in a recent survey in the Asia Pacific region, 6 out of 10 consumers changed suppliers over the past 12 months. Peter Armstrong, corporate strategist for BMC Software, joins this discussion of customer churn in Europe and the Asia Pacific regions. You'll be surprised by the demographics of churn, as well as why people choose other service providers. | Get at Short URL | Download Why Do Your Customers Leave? | Play in Popup.
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| Using Open Source as the Glue | Complex IT environments are even more difficult to understand and synch if your technology includes mainframe and distributed systems. Ron Michael, lead platform administrator in R&D support at BMC Software, wants to help. He currently pens a blog on TalkBMC called "Open for Mainframe" where he uses the topic of open source as the glue linking mainframe and distributed systems. Open source, he says, is an enabling technology that helps bridge the technical gap between the mainframe and distributed worlds. With the rise of Z series Linux on the mainframe and open source continuing to be a hot topic in the distributed world, the idea behind his blog is both timely and wise.
But, that's not all there is to know about Ron Michael. Steve Carl recently wrote about teaming up with Ron, saying "he brought to the table years of mainframe experience, diagnostics, and coding, as well as the kind of holistic understanding one gets from being a well rounded geek. What I am trying to say here is that Ron builds lasers for fun. Real ones. Like for 3D holography and stuff. He is also a machinist. And a helicopter pilot.". Listen in for a fascinating discussion about open source, holography, lasers, and Green IT. | Get at Short URL | Download Using Open Source as the Glue | Play in Popup.
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| TalkBMC - Ran Gishri - Offshoring Application Problem Resolution | Offshoring your development and QA efforts has benefits as well as challenges. Ran Gishri, director at BMC Software, explains global sourcing and why it's important. He discusses common challenges many companies face when they decide to offshore these IT services. More importantly, he tells you exactly what application problem resolution has to do with it.
There exists best practices for overcoming offshoring problem resolution challenges, and Ran shares these. He also gives concrete examples of companies that automated problem resolution in a globally distributed development environment. Implemented correctly, the benefits of offshoring far outweigh the challenges. | Get at Short URL | Download TalkBMC - Ran Gishri - Offshoring Application Problem Resolution | Play in Popup.
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| TalkBMC - Mark Stouse - BMC at the World Economic Forum | The theme of the World Economic Forum in Davos, Switzerland is "The Power of Collaborative Innovation". This goes beyond a discussion about disruptive technologies like Web 2.0 to conversations about how technology can be improved and applied to solve the largest and most important world problems (like the rising rate of global poverty). The intent of this meeting is to improve the state of the world by engaging leaders in partnerships to shape global, regional, and industry agendas.
Mark Stouse, global communication leader at BMC Software discusses his experience there and the Davos question: "What one thing do you think that countries, companies or individuals must do to make the world a better place in 2008?"
Mark talks about BSM's place in the solution to global problems and his opinion of what we should take away from Davos: "Never forget that we, as individuals, have the ability to make a tremendous impact if we choose to. There are a lot of people in this world who need our help. And, as important as what we do at BMC is, it is ultimately the impact we have as human beings, individually and collectively, on the larger world that is the most important thing." | Get at Short URL | Download TalkBMC - Mark Stouse - BMC at the World Economic Forum | Play in Popup.
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| TalkBMC - Bronna Shapiro - Identity Unleashed | Identity management has evolved far beyond a simple understanding of who is accessing your applications and data. It is a critical and integral part of business service management and IT best practices, and its automation and integration greatly increases the value of other solutions in your environment. Bronna Shapiro, director at BMC Software, discusses the evolution of identity management systems, describes how business service management leverages its data, and the criteria that this integration should meet in order to deliver maximum value to your IT organization. She ends this podcast conversation with colorful, and real-world, examples of great identity management -- and identity management gone bad. | Get at Short URL | Download TalkBMC - Bronna Shapiro - Identity Unleashed | Play in Popup.
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| TalkBMC - Mary Nugent - Measuring the True Value of Your IT Investments | According to ComputerWorld, 65% of IT professionals surveys said their IT budgets increased in 2007. The top 3 mission critical technologies that will receive funding in 2008 include software development and upgrades, network infrastructure, and data management and business intelligence. But, if you can?t justify the business value of these IT investments to your boss, you just might be putting your career in IT at risk, says Mary Nugent, vice president of software consulting at BMC Software. Mary explains the correct way to measure business value, provides guidance on the framework that will best help you in your ROI analysis, and answers questions on exactly how to calculate the correct return on your IT investments. If you've ever wondered whether or not you can truly believe in ROI, listen in. | Get at Short URL | Download TalkBMC - Mary Nugent - Measuring the True Value of Your IT Investments | Play in Popup.
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| TalkBMC - Ran Gishri - Automatic Problem Resolution | Software developers everywhere are in a quandary. How do they spend more time doing what they do best -- developing -- and less time in problem resolution? Problem resolution is the time-consuming and often manual process of resolving software defects, bugs, reported issues, or unexpected application behavior.
This process of resolving problems is all about getting to the root cause. Once the root cause is identified, the problem can usually be resolved easily. Getting to the root cause is often what confounds developers. Ran Gishri, director at BMC Software, Inc. discusses the critical importance of automating problem resolution and how implementing something like a black box flight recorder for software applications will change your world. | Get at Short URL | Download TalkBMC - Ran Gishri - Automatic Problem Resolution | Play in Popup.
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| TalkBMC - Ralph Crosby - zLinux and Green Computing | ?The mainframe is dead!? is a misconception, but a notion that caused many organizations to implement distributed computing environments. Today, the bulk of the world?s most critical business applications remain on mainframes. But, the over-purchase of distributed hardware has caused server sprawl, a huge increase in resources to manage, inefficiency in the computing environment, and pollution. Consider the power consumption, heat dissipation, and carbon emissions for a single mainframe used for multiple applications compared to 100, 200, or 500 single-application distributed servers? Listen in on a conversation with Ralph Crosby, CTO of the mainframe service management business unit at BMC Software, about this topic and what zLinux has to do with it. | Get at Short URL | Download TalkBMC - Ralph Crosby - zLinux and Green Computing | Play in Popup.
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| TalkBMC - Mike Lunt - Agile Development | Why is Agile so important and who's doing it well? Traditional development methodologies like "waterfall" aren't flexible and don't allow for changes in features or functions as the software is being developed. Using the Agile approach, developers at can produce enterprise software in half the time, with more flexibility to market needs. But, that's not all that happens with Agile. Development teams become more productive, costs go down, and quality goes up. Everyone wins with the Agile approach. | Get at Short URL | Download TalkBMC - Mike Lunt - Agile Development | Play in Popup.
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| TalkBMC - Jeanne Morain and Jonathan Clark - Application Virtualization | First, it was whole-machine virtualization; now, application virtualization is taking the enterprise by storm. But what is application virtualization, and what advantages can it bring to the corporate IT environment? In this podcast, Jeanne Morain, senior manager of configuration automation products at BMC Software, Inc., is joined by Jonathan Clark, president and CTO of a new BMC partner, Thinstall, maker of a clientless, agentless virtualization application solution. Together, they discuss the advantages of Thinstall's agentless technology, how combining application virtualization with configuration management delivers great value, and more. | Get at Short URL | Download TalkBMC - Jeanne Morain and Jonathan Clark - Application Virtualization | Play in Popup.
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| TalkBMC - Linda Moss - Education for IT | Education is not just for the classroom anymore for several reasons, according to Linda Moss, vice president of BMC Educational Services. The classroom format does not work for everyone, travel and education budgets are decreasing, and the number of global IT offices is increasing, to name only a few reasons. In addition, companies are expecting their education dollars to produce practical skills that can be employed during the work day, not just familiarity with a theory or a certificate. Linda, a Ph.D. in education, discusses these IT education trends and others, as well as what BMC is doing to meet them. | Get at Short URL | Download TalkBMC - Linda Moss - Education for IT | Play in Popup.
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| TalkBMC - Tom Bishop - Technology Trends | There are five areas important to the business service management market right now. These include service-oriented architectures (SOA), server consolidation and virtualization, the ?greening? of the data center, process execution excellence (or business process excellence), and the application of lean manufacturing principles to data centers. Tom Bishop, CTO of BMC Software, Inc. discusses each of these and how IT must think differently about innovation and technology. | Get at Short URL | Download TalkBMC - Tom Bishop - Technology Trends | Play in Popup.
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| TalkBMC - Tom Bishop and Ash Arora - The Technology That Drives Dashboards | Today, businesses can enjoy innovative, interactive ways to access information thanks to ongoing technology advances. And, BMC Software makes the most of these advances -- particularly Rich Internet Applications (RIA) -- to redefine the face of its BSM offering. With RIA, BMC Software can provide nearly real-time information available through visual dashboards. These dashboards are designed not just for IT users, but for business leaders, too. According to Ashish Arora, BMC?s Solutions Architect, ?the brand ambassador that speaks directly to the customer is the user interface.?
This podcast features Ashish and BMC Software?s chief technology officer, Tom Bishop, discussing the strategy, design, and technology behind BMC Dashboards for BSM. Tom and Ashish outline the value proposition, compare alternate technologies, and detail the internal review process and stakeholder feedback that produced the dashboard offering. They also share their vision of getting decision-enabling information to the right users at the right time efficiently with techniques like progressive disclosure and explorative animation. Listen as they share their vision for the future: combining IT and business metrics, finding the ?golden mean? between a rich user experience and processing, and delivering information simply, across a multitude of devices. | Get at Short URL | Download TalkBMC - Tom Bishop and Ash Arora - The Technology That Drives Dashboards | Play in Popup.
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| TalkBMC - Wiley Vasquez - People, Processes, and Technology Version 3 | People. Processes. Technology. Still the basics of Business Service Management (BSM). But as more companies evolve and settle into BSM, new holes and service needs are being discovered, like the role of the Operational Architect. Join Wiley Vasquez, BMC Practice Manager for IT Process Consulting, as he discusses the gambit of new trends, available services, and best practices like ITIL Version 3.
In this podcast, Wiley discusses new concepts, like that of the IT organization as the operating system, and having a team of people create a workflow within an organization for how people, processes, and technology are the most effectively delivered. Management from various organizations have also expressed a need for guidance from BMC on topics like IT governance, IT process, and the IT service portfolio. Wiley discusses the BMC response, as well as delves into ITIL Version 3 and shares his experiences participating in the review process when this new version was developed. Listen to this podcast to hear about the latest trends and developments within BSM. | Get at Short URL | Download TalkBMC - Wiley Vasquez - People, Processes, and Technology Version 3 | Play in Popup.
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| TalkBMC - Jeff Bohren - The Identity Management Expert | Most people who have VPN tunnels trip in and out of their perimeters numerous times each day. What they don't realize is that this could open up a back-door entry for "black-hat hackers" and lead to loss of all of their important data. That's when perimeters could spell trouble and become unreliable; that's also when you need to exercise a defensive depth and take security down to the level of the machines and systems. In this podcast, Jeff Bohren, software architect for the Identity Management business unit at BMC Software, Inc., discusses the concepts of de-perimeterization and quantum tunneling, and discusses current roadblocks to exercising security to the bone, even with the technological capability. | Get at Short URL | Download TalkBMC - Jeff Bohren - The Identity Management Expert | Play in Popup.
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| TalkBMC - Anthony Orr - ITIL v3 and The Three Amigos | ITIL version 3 certification is now available, and classes for this new certification are filling up. But, what if you already have your ITIL certification? Is it still good? Should you bother to update your ITIL training, and if so, why? Do you have to commit to three more days of classroom training, or is there an easier way? Anthony Orr, global best practice director at the BMC Software Business School, answers these questions and helps you easily understand ITIL's new "lifecycle" approach by taking you through the movie, "The Three Amigos," and how that relates to ITIL v3. | Get at Short URL | Download TalkBMC - Anthony Orr - ITIL v3 and The Three Amigos | Play in Popup.
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| TalkBMC - Ken Turbitt - ITIL Out of the Box | The phrase "out of the box" can raise skepticism in even the most optimistic information technology, or business professional, especially when you pair the term with a project like an ITIL implementation -- often perceived as complex and ambitious, even lofty. But have we all been burned just too many times with the promise of out-of-the box simplicity? Is ITIL out-of-the box really possible, but we are simply afraid to see it? If ITIL is available out of the box, what actually comes in the box? | Get at Short URL | Download TalkBMC - Ken Turbitt - ITIL Out of the Box | Play in Popup.
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| TalkBMC - Scott Sloan -The Power of Simplicity | Just as today's enterprise is becoming more complicated than ever -- a mix of multiple platforms, vendor software, open source, mainframe, and distributed systems -- the quest for simplicity is becoming more important. Simplicity can mean the difference between an efficient and agile IT that provides great service, and an IT that is slow, costly, and ineffectual. Simplicity in managing your infrastructure can mean the difference between IT being a business drag or a business driver. Join us for a conversation with Scott Sloan, solutions marketing manager for infrastructure and application management for BMC Software, about how simplicity rules in today's complex global IT environment. | Get at Short URL | Download TalkBMC - Scott Sloan -The Power of Simplicity | Play in Popup.
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| TalkBMC - Steve Anderson - Identity Management Technologies | How many passwords do you have? Maybe 5, 6 or more? If you?re lucky, you have one that works everywhere. If you've been phished, though, your luck has run out. Most of us have to remember several combinations of passwords to keep our identity safe, to combat phishing and to accommodate merchants? marketing efforts. How will user-centric identity technologies like Open Space and the use of InfoCards offer an alternative to password alphabet soup? Steve Anderson, identity management product manager at BMC Software offers insight into the latest identity management buzz words: OpenID, Microsoft CardSpace, and InfoCard. | Get at Short URL | Download TalkBMC - Steve Anderson - Identity Management Technologies | Play in Popup.
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| TalkBMC - Anthony Orr - ITIL Training | Type "ITIL training" into a search engine, and you will find a plethora of ITIL certification and educational opportunities. It's a very pervasive topic, but depending on your occupation and level of interest, you might need different knowledge than the person in the cube next door. Not everyone needs to be certified, and some people need more than just foundation training. Since ITIL training can't be "one size fits all," how do you know what courses to take, or exactly what you really need to know about ITIL? BMC Software's Anthony Orr, global best practices director for the BMC Business School, has answers to these questions, and more. Listen in for a new perspective on the ITIL Learning Path. | Get at Short URL | Download TalkBMC - Anthony Orr - ITIL Training | Play in Popup.
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| TalkBMC - Peter Armstrong - Customer Churn | If you're in business today, you've heard the phrase, "customer churn." Customer churn is another way of saying that if the service you provide your customers is not adequate, those customers are going to do business with another provider. A new survey on customer churn, commissioned by BMC Software and conducted by Research Now, gives a detailed picture of the demographics, industries, causes, and effects of customer churn in Europe (easily extensible to the U.S.), and guess what? It's all about looking at service from the customer's point of view rather than from the company's or looking from the outside in. Yet, BMC's Peter Armstrong believes that with Business Service Management, your IT department can help calm the customer churn, and enable your business to truly see what your service looks like, from the customer's point of view, and do what it takes to keep them happy. Tune in to this podcast interview to get more insights about IT and customer service, and download the survey to get all the details. | Get at Short URL | Download TalkBMC - Peter Armstrong - Customer Churn | Play in Popup.
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| TalkBMC - Scott Crawford, Burt Toma and Ross Brown - When Your Business is Vulnerable | Today's IT vulnerability threats, coupled with regulatory compliance requirements, mean that the reality of securing operations has become much more complex. Today, with ITIL change processes, CobIT controls, Sarbanes-Oxley, and other factors, companies require an enterprise risk management approach that recognizes and mitigates the impact of risk on business services. Scott Crawford, senior analyst of Enterprise Management Associates; Burt Toma, group manager for BMC Software's Configuration Management Product Management team; and Ross Brown, president of eEye Digital Security, a leader in vulnerability management and assessment tools, discuss this topic and the evolving issue of who is responsible and who is accountable for IT security -- and the challenges that presents. | Get at Short URL | Download TalkBMC - Scott Crawford, Burt Toma and Ross Brown - When Your Business is Vulnerable | Play in Popup.
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| TalkBMC - Dan Turchin - Unwiring Service Management | Global companies have spent over $25 billion on enterprise applications to improve employee productivity. However, employees spend increasing amounts of time away from their desks, and the benefits derived from these investments are lost. This phenomenon of mobile employees and desk-bound tools causes a "problem resolution" gap. In service management contexts, this gap causes missed service expectations, poor response times, endless backlogs, expense "leaks," and dissatisfied customers. Since IT applications are growing and becoming increasingly complex, this gap is widening and its impact on business performance is increasing. | Get at Short URL | Download TalkBMC - Dan Turchin - Unwiring Service Management | Play in Popup.
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| TalkBMC - Ken Turbitt - The Inside Scoop on the ITIL Refresh | The IT Infrastructure Library (ITIL) is set to refresh with a new set of volumes in April of 2007, and there are already a lot of questions around it. Why does this matter to you, and should you race to adopt these new volumes? Is your existing ITIL certification still valid? More importantly, has all the work you've done (or are still doing) with ITIL version 2 been a waste of time? Ken Turbitt, global best practices director at BMC Software and ITIL reviewer, answers these questions. Version 3 of ITIL is a significant change -- an entire rewrite of ITIL, for that matter. But, it's just another stepping stone in your continuously improving best practices lifecycle. | Get at Short URL | Download TalkBMC - Ken Turbitt - The Inside Scoop on the ITIL Refresh | Play in Popup.
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| TalkBMC - Adolfo Ibanez - BSM Demos Take Flight | In response to a request from an analyst in our audience, we've connected with Adolfo "Duff" Ibanez, technical services manager at BMC Software. He discusses how BMC is changing the way it does business by delivering a solution to partners that enables a real-time and unwired demonstration of business service management. Flight Deck Global Solutions Site has enabled BMC and its partners to truly move from a product to a solution sales model. It's a simple, customizable, and unwired way to demo BSM in action. If you're an analyst or partner, listen in. | Get at Short URL | Download TalkBMC - Adolfo Ibanez - BSM Demos Take Flight | Play in Popup.
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| TalkBMC - Kia Behnia - How the CMDB Activates BSM | Kia Behnia, chief corporate architect at BMC Software, discusses the evolution of the CMDB and its similarities to the purpose of personal information manager (PIM). Many companies over the years have put together various management systems and have to tell that system about the environment; this is analogous to the information put into a PIM. Kia talks about data organization in the earlier PIMs and his pet peeves when it comes to information-store usability. He also gives advice on balancing efficiency with business alignment so that your IT department can become a true activator for the business itself. | Get at Short URL | Download TalkBMC - Kia Behnia - How the CMDB Activates BSM | Play in Popup.
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| TalkBMC - Jeff Hodges - The Future of the Software Architect | How has the role of the software architect changed through the years and what will it look like in the future? Jeff Hodges, manager of the Client Architecture group at BMC Software, Inc., says companies have traditionally looked at architects for their specialties with certain databases, applications, or systems. Companies with more mature IT organizations are realizing today that this role has evolved into that of someone who not only understands their technology-specialty areas, but also what is happening, on a larger scale, to the organization. This emerging role of the business service management architect is the key to helping IT successfully align and support the business. | Get at Short URL | Download TalkBMC - Jeff Hodges - The Future of the Software Architect | Play in Popup.
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| TalkBMC - Mary Nugent - Women in Technology | Forget the "glass ceiling." Mary Nugent, vice president of software consulting at BMC Software, discusses how far women are progressing, not only in technology, but in business in general. Mary discusses the women who inspire her. Among those she most admires are Meg Whitman of eBay, Linda Dillman of Wal-Mart, Anne Livermore of HP, and Melinda Gates -- who was a product manager at Microsoft before she undertook the task of influencing Bill Gates on world-changing matters like bringing technology into human issues. | Get at Short URL | Download TalkBMC - Mary Nugent - Women in Technology | Play in Popup.
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| TalkBMC - Ralph Crosby - What Can the Mainframe Learn from Distributed? | Historically, the mainframe IT model meant computers intended to help a business run were centralized and very expensive. In the 1980s, the availability of small, less expensive, and high-powered machines made the distributed model possible, and hundreds, or thousands, of distributed systems were installed in traditionally mainframe organizations. But, due to growth and complexity in databases today, instead of managing a single mainframe, IT organizations everywhere are managing hundreds at a time. In addition, the cost of the distributed platform has risen because the capabilities of these systems have increased, whereas the cost of the mainframe has decreased due to competitive pressures. What we're seeing today, says Ralph Crosby, chief technology officer for the Mainframe Service Management business unit at BMC Software, is some convergence in the mainframe and distributed world. And, that calls for a big step in the evolution of management tools. | Get at Short URL | Download TalkBMC - Ralph Crosby - What Can the Mainframe Learn from Distributed? | Play in Popup.
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| TalkBMC - Mike Moser - Why the Mainframe Matters | At one time or another, virtually everyone who works with mainframes has heard that the mainframe is dying. This has been especially true in recent years, with the media publishing forecasts that foretell its imminent demise. But Mike Moser, product management director and program executive at BMC Software, disagrees. He has gathered actual customer data showing that more than 80 percent of the respondents say that mainframe use is holding steady or is actually growing at their company as new applications and new workloads are configured. In this interview, Mike discusses the important developments and investments being made for this platform and the challenges and priorities of the organizations that have mainframes in their IT environment today. | Get at Short URL | Download TalkBMC - Mike Moser - Why the Mainframe Matters | Play in Popup.
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| TalkBMC - David Wagner - What Does IT Have To Do With the Price of Oil? | Data center efficiency is the ratio between how much useful work is
done and the total cost of IT. It seems like a simple equation,
but it has Dave Wagner, solutions management director for Capacity
Management and Provisioning at BMC Software, scratching his head.
The problem, he says, is the price of oil. With energy costs
rising as much as 30 percent per year, depending on where you live, the
dollars you spend on power will soon surpass what you spend on
servers. This poses a problem for data center managers who
need to accurately manage capacity. We can measure the cost
of power at the data center level and even down to the rack level,
but there is no way to measure power consumed per
server. If you've ever thought about "going green" in your data
center, be sure to listen in. | Get at Short URL | Download TalkBMC - David Wagner - What Does IT Have To Do With the Price of Oil? | Play in Popup.
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| TalkBMC - Cindy Sterling - Risk Management 101 | Regulatory compliance for corporations isn't new, though it has become a popular topic and, sometimes, the subject of intense media coverage. In the end, it's really all about risk, and how your business manages it. Cindy Sterling, a director of BMC Software's Identity Management business unit, can provide the "411" on risk management. She takes you through the definitions, critical points, and key steps so that you can better understand risk management for your IT organization. And, if you'd like to see how best practice standards like CobIT map back to business service management, she gives you a visual reference so you can correlate the control objectives to your service-level objectives. | Get at Short URL | Download TalkBMC - Cindy Sterling - Risk Management 101 | Play in Popup.
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| TalkBMC - Gary Brooks - Answering the Call | TuringSMI has been providing ITIL expertise for over fifteen years and combined with its BMC software expertise, is able to provide clients with an effective one-stop stop for BMC software solutions. TuringSMI is also a Telecommunications OSS and eTOM Best Practices expert and has developed a range of components that extend the BMC Remedy ITSM functionality to meet the specific requirements of the Telecommunications industry. Gary Brooks discusses their newest solution suite, OS3, which answers the specific challenges of the Telco industry. | Get at Short URL | Download TalkBMC - Gary Brooks - Answering the Call | Play in Popup.
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| TalkBMC - Mary Nugent - IT is Growing Up | Not too many years ago, IT service management was about managing devices typically confined within the walls of data centers. As devices were combined into distributed IT infrastructures that extended well beyond data center walls, IT professionals had to raise the bar. As a result, IT service management evolved from managing devices to managing the infrastructure. Now, many IT professionals have set their sights on Business Service Management (BSM). To progress toward BSM, IT organizations are again raising the bar, implementing solutions that enable the staff to visualize and understand the relationships of the IT infrastructure components to the business services they support. The next logical step in this progression is to look beyond business services and begin thinking in terms of business processes. This is really IT growing up, Mary says. | Get at Short URL | Download TalkBMC - Mary Nugent - IT is Growing Up | Play in Popup.
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| TalkBMC - Karen Sinclair - Collaboration is Required | Karen Sinclair is responsible for the Service Impact Management and Event Management product line. She tells us about her experience at BMC UserWorld 2006. Despite targeting the learning sessions by audience, sheís found that many in IT are interested in crossing over and learning something new about an area outside of their specialty. To Karen, this is perfect timing, as service model creation and ownership of the CMDB requires collaboration across all IT departments as well as other areas of the business. Itís just another example of how business service management is changing the future of business. | Get at Short URL | Download TalkBMC - Karen Sinclair - Collaboration is Required | Play in Popup.
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| TalkBMC - Walt Giroir - Evolving to a Service Model | Remember when you were young and loved to play in a sandbox? Well, Walt Giroir discusses some of the cool new features of the Service Impact Management and Event Management product line, including the addition of sandboxes that allow everyone involved to help build a service model together. He talks about the next big step in the evolution of IT: moving from an event management model to a service impact management model and how that allows you to view events within a business context. The technology is here to help you quickly realize significant value to your business and get you on the road to business service management. | Get at Short URL | Download TalkBMC - Walt Giroir - Evolving to a Service Model | Play in Popup.
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| TalkBMC - Brent Brightwell - The Psychology of IT | Does the idea of implementing a CMDB seem, well, overwhelming? Brent Brightwell, senior solutions marketing manager at BMC Software, can help. Brent understands that the cure for the common feeling of IT dread is knowing where to start for your enterprise - a comprehensive discovery solution. Yes, you can't manage what you can't see ... but is it all just about discovering IT assets? No, says Brent, now there is technology that allows you to discover people and business processes as well. This is the only correct way to build the foundation for your CMDB. So, relax, take a deep breath, and discover how to get it right. (The doctor is in.) | Get at Short URL | Download TalkBMC - Brent Brightwell - The Psychology of IT | Play in Popup.
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| TalkBMC - Scott Isensee - The Face of BSM | Have you ever wondered what the face of BSM might look like? Scott reveals it and takes us into a deeper dive of the BMC Dashboards for BSM. Not only can you view pods by ITIL process, you can also completely customize your view according to what is important for your business. Expecting to launch in October, this product takes the data from four other BMC products and wraps it up into a beautiful BSM package, so that you can finally run IT from the perspective of the business. | Get at Short URL | Download TalkBMC - Scott Isensee - The Face of BSM | Play in Popup.
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| TalkBMC - Ash Arora - Driving BSM | Ash walks us through the BMC Dashboards for BSM, which enables the executive to have a powerful view of the IT organization. On a single screen, you can see problems by department, organization, and business driver, the critical nature of the problems that are happening, and if your team is handling them in the proper manner. If you want to find out about how you're living up to your service level agreements in real time, you've got to see this. | Get at Short URL | Download TalkBMC - Ash Arora - Driving BSM | Play in Popup.
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| TalkBMC - Dave Wilt - Accelerate BSM Value by Optimizing Your IT Processes | Ah, remember those years when ERP was catching on in the marketplace? All the re-engineering of your business processes, the time, the cost (the pain)? Business Service Management (BSM) is important, but is a change in culture required? What are the steps to take, and what are the benefits? Dave Wilt, senior solutions marketing manager at BMC may not be a tech geek, but his 17 years in high-tech have been spent helping people understand, improve, and optimize their business processes. If you're anxious to see BSM in action, let Dave be your guide. | Get at Short URL | Download TalkBMC - Dave Wilt - Accelerate BSM Value by Optimizing Your IT Processes | Play in Popup.
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| TalkBMC - Peter Armstrong - Racing to Win with BSM | Peter Armstrong, corporate strategist at BMC Software, is excited about his recent visit to the Toyota Formula 1 racing plant in Germany where he saw how they rely on technology to win. Toyota has five fundamental principles called "The Toyota Way": teamwork, respect, challenge, Genchi Genbutsu (get to the roots of the problem), and Kaizen (continuous improvement). These principles are in place to avoid waste, and it was a natural fit to apply these to technology. So, Toyota decided to lap the competition and implement a configuration management database (CMDB) that aligns their business with IT. But will embracing business service management get them the checkered flag? | Get at Short URL | Download TalkBMC - Peter Armstrong - Racing to Win with BSM | Play in Popup.
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| TalkBMC - Bronna Shapiro - Beyond Disaster Recovery | Your IT staff faces a daunting challenge in protecting the IT ecosystem on a 24x7 basis. Bronna Shapiro, Director of Infrastructure and Applications Management at BMC Software discusses the role of the mainframe within the IT environment and the risks to business operations and continuity posed by events other than disaster or hardware failures. Bronna shares one very personal business disaster experience and talks about how solutions based upon intelligent automation can mitigate threats to business continuity and significantly increase your operational efficiency. But, the solutions also have to be based upon the broader context of Business Service Management. | Get at Short URL | Download TalkBMC - Bronna Shapiro - Beyond Disaster Recovery | Play in Popup.
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| TalkBMC - Atwell Williams - Configuration Management | Why should your company implement a CMDB? How can you cost justify it? That's the rub, says Atwell Williams, Director of IT Service Management at BMC Software, Inc. Thinking of it alone isn't what makes the CMDB valuable. But, thinking of it as a way to relate your IT infrastructure components to your business services and processes using configuration management is when its significance is truly discovered. Are you part of one of those companies that goes out and purchases technology, but then doesn't do anything with it? If you've bought CMDB technology or are implementing it, you'll be interested in what Atwell has to say. | Get at Short URL | Download TalkBMC - Atwell Williams - Configuration Management | Play in Popup.
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| TalkBMC - Ken Turbitt - BMC UserWorld - Should It Be Called IT World? | Ken Turbitt, Global Best Practices Director at BMC Software, discusses Malcolm Fry and Peter Armstrong, BSM dashboards, BMC's launch of BSM 2.0, and BMC UserWorld 2006, scheduled to be held in San Francisco August 29 - September 1, 2006. Ken will play a significant role in the best practices track at UserWorld, which will have five sessions available each day. Since BMC has solutions for virtually every layer of IT, maybe it should just be called IT World. Get your ITIL certification, learn about standards and best practices, and enjoy San Francisco in August ... all at BMC UserWorld 2006. | Get at Short URL | Download TalkBMC - Ken Turbitt - BMC UserWorld - Should It Be Called IT World? | Play in Popup.
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| TalkBMC Connects Series: Part 3 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: The Future of BMC and Technology | Bob Beauchamp, president and CEO of BMC Software, Inc., shares his vision of the future of BMC, and of technology. Things are changing rapidly in technology, and in our relationship to technology as well. Today, the basic assumption is that bandwidth, storage, and processing will become ubiquitous. And the limitations will not be in the technology, Bob says, but in the imagination necessary to make the impossible, possible. Bob talks about how children today work with technology in a very different way from our generation, and how future generations of workers will be unwired but plugged-in, working real-time from wherever they happen to be at that moment. | Get at Short URL | Download TalkBMC Connects Series: Part 3 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: The Future of BMC and Technology | Play in Popup.
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| TalkBMC Connects Series: Part 2 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: BMC, Transformed | Bob Beauchamp, president and CEO of BMC Software, Inc., talks about stepping back and performing a thorough assessment of BMC in the midst of a revolution in IT and in the technology industry. In 2001, BMC had to be changed from the inside out, reducing expenses and transforming the culture. He discusses how BMC used the examples of SAP and Siebel and changed its strategy to focus on developing products for managing IT infrastructure and processes. This new strategy, called Business Service Management (BSM), was developed and evangelized at BMC Software, and is now being embraced by customers all over the world. | Get at Short URL | Download TalkBMC Connects Series: Part 2 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: BMC, Transformed | Play in Popup.
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| TalkBMC Connects Series: Part 4 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: The Importance of the Entrepreneur | Bob Beauchamp, president and CEO of BMC Software, Inc., discusses starting his career and what he admires about entrepreneurs and the new "intrapreneurs" Born in Houston, Bob and his family lived in Baton Rouge, Louisiana, and Beaumont, Texas, before moving back to Houston. He shares his very personal journey, from his high school experiences to the scholarship that took him to Stephen F. Austin State University. Although his college degree was in finance, he took to sales very quickly, which awakened his entrepreneurial instincts and shaped his attitudes toward work. Bob believes the future of business is largely on the shoulders of entrepreneurs, whose companies will fuel the bulk of future job growth and whose innovations will change entire industries and the world. | Get at Short URL | Download TalkBMC Connects Series: Part 4 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: The Importance of the Entrepreneur | Play in Popup.
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| TalkBMC - Tom Bishop - The Hidden Podcasts - Part 2 | Tom Bishop, Chief Technology Officer at BMC Software, continues his conversation about Tandem and Tivoli/IBM, people he admires, open source technology, and lessons he has learned in his career ... including how to talk to customers. Another important lesson that has stayed with him is how, and when, to make a decision. When it comes time, you have to take a leadership stand. Make a decision, make it intentionally, and then get on with it, says Tom. | Get at Short URL | Download TalkBMC - Tom Bishop - The Hidden Podcasts - Part 2 | Play in Popup.
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| TalkBMC - Tom Bishop - The Hidden Podcasts - Part 1 | What does computer dating and BMC Software's Chief Technology Officer have in common? Well, writing code for a computer dating program introduced Tom Bishop to a world of possibilities in programming. At Cornell, he displayed early ambition, deciding on a flexible computer science program that enabled him to study exactly what he wanted. Tom left the Ph.D. program to apply theory in applications to real problems at Bell Labs. His work with voice switches in the telecommunications industry netted him a patent in record time. But he learned hard lessons along the way that still resonate today. | Get at Short URL | Download TalkBMC - Tom Bishop - The Hidden Podcasts - Part 1 | Play in Popup.
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| TalkBMC - Israel Gat - Rapid Development | Get inside the mind of one of today's great thought leaders in research and development, Israel Gat, Vice President of R&D for Infrastructure Management at BMC Software. Israel discusses the difference between the traditional software development methodology and Scrum, which is being used at BMC to enable rapid software development. This agile approach, combined with a "craftsmanship" mentality, has paid off in more ways than one. What is agentless technology and how will the agile approach help you? Download this conversation now and get the whole story. | Get at Short URL | Download TalkBMC - Israel Gat - Rapid Development | Play in Popup.
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| TalkBMC - Lori Cook - Changing the Channel | Lori Cook, Vice President of Global Services, Channels and Emerging Markets, is turning up the volume on channels. She tunes into BMC's partners and channel strategy, and queues up what's working, and why. Have you read the recent Forrester report that puts BMC in a leadership position for our Configuration Management Database (CMDB)? Wondering why it's the only viable CMDB in the market today, who coined the term "CMDB" and "BSM," and what in the world are BMC and IBM doing as partners? Lori can set the record straight on these, and more. If you are an industry analyst or BMC partner, you'll want to tune in. | Get at Short URL | Download TalkBMC - Lori Cook - Changing the Channel | Play in Popup.
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| TalkBMC - Dave Wagner - Virtually a Perfect Storm | Now is one of those rare points in time in our industry when a revolutionary change is taking place in new technology. Virtualization is what is driving that change today, says Dave Wagner, solutions management director for Capacity Management and Provisioning at BMC Software. You see, "a perfect storm" is brewing: business units have to do more with less, CFOs question why their IT departments are spending money on hardware they aren't using to capacity, and IT is pushing to buy even more hardware to support business growth. Operating more efficiently is the only way to prevent a disaster from happening ... and virtualization is the critical component you need to do this. | Get at Short URL | Download TalkBMC - Dave Wagner - Virtually a Perfect Storm | Play in Popup.
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| TalkBMC - Mark Stabler - Online at 90 MPH | Mark Stabler owns two BlackBerrys, two laptops, has a third cell phone (just in case), an iPod On the Go, an HP Ipaq 2, and he outfits his home with wireless media servers ... all this so he can ensure that he is available 24x7 and can hit the world running at the quickest pace possible. In this podcast, Mark talks about technology and developing countries, the idea of IT "backsourcing," how technology is continuing to "flatten" the world of business competition, and generally, how an enterprise can get IT right. | Get at Short URL | Download TalkBMC - Mark Stabler - Online at 90 MPH | Play in Popup.
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| TalkBMC - Kia Behnia - CMDB Series | What is the CMDB? The configuration management database is that necessary component that will soon be in all enterprises of any significant size, according to Kia Behnia, Chief Architect for BMC software, Inc. In this podcast, Behnia discusses the genesis of the CMDB, which revolves around change and configuration management and ITIL best practices. The CMDB, he says, is the "single source of truth" for IT data and processes. It provides an elegant mechanism for tracking changes required for compliance and auditing. And, it connects people to various systems and services being used in the enterprise. | Get at Short URL | Download TalkBMC - Kia Behnia - CMDB Series | Play in Popup.
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| TalkBMC - Herb VanHook - Peering into the Crystal Ball | You've barely heard of Web 2.0, but what comes next? BMC Software's Herb VanHook peers into the future, and gives us a taste of what is to come. After you listen to this podcast, you'll be able to understand how words like "Service," "Federated," and "Intermediation" are at the crux of a whole, new application architecture model that can't be ignored. Composite applications are changing everything in the top layers of the technology stack, and business requirements are being translated into executable code faster than ever before. Service-oriented architecture is the wave of the future, implemented with a set of Web services that are a valuable asset, in and of themselves. The key is a holistic approach to management. And, it helps to have a crystal ball. | Get at Short URL | Download TalkBMC - Herb VanHook - Peering into the Crystal Ball | Play in Popup.
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| TalkBMC - Kia Behnia - Tech Magic | In the Mind of the CTO Podcast Series. Does CTO stand for "Chief Technology Officer" or "Chief Toy Officer"? Well, maybe a bit of both, if the title applies to BMC Software's Kia Behnia. This tech trendwatcher discusses his latest passion for a gadget that he says offers the truest convergence so far of messaging device, phone, and connectivity apps; Apple Computer's "birthright" as the livingroom media center; GOOGLE as dominant OS; and more. Join Ynema Mangum for a conversation with this farsighted CTO, who values cutting-edge gadgets as well as espresso made slowly and with care, the old-fashioned way; who knows how to savor the pleasures of both high, and low-tech. | Get at Short URL | Download TalkBMC - Kia Behnia - Tech Magic | Play in Popup.
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| TalkBMC - Bob Worner - Sweet Self-Service | When was the last time you heard the words "practical" and "simplified" associated with deploying an enterprise identity management solution, particularly for a Microsoft platform? Now, BMC's Identity Platform for .solution can leverage your own expense and experience around using Microsoft infrastructure technology to achieve efficient identity management along with a whole set of Web-based self-service applications built around password management, requests for application access, and more. And by utilizing this solution along with its Magic Service Desk implementation, you'll have a solution that can provide an end-to-end Identity Management platform that supports multiple user types, applications, and cross-platform environments. | Get at Short URL | Download TalkBMC - Bob Worner - Sweet Self-Service | Play in Popup.
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| TalkBMC - Peter Armstrong - BSM, A Deliberate Revolution | When Peter Armstrong, BMC Software's corporate strategist and mover-and-shaker, talks about BSM, BMC's hot new approach to realizing real value from IT organizations, he uses terms like "deliberate," "step-by-step," and "mapping out the steps" to implementing BSM -- hardly a rapid-fire methodology. But according to Armstrong, this is the only way to get from where you are in IT maturity to where you want to be. BSM is a strategy that is saving millions for companies today, and that's already adapting to the IT environment of the future. And even though it starts with a vision -- your vision -- for the IT organization, it is achieved the old fashioned way: pragmatically, deliberately, realistically. To hear more about BSM, today and tomorrow, tune in to a lively conversation with one of BMC's brightest visionaries, Peter Armstrong. | Get at Short URL | Download TalkBMC - Peter Armstrong - BSM, A Deliberate Revolution | Play in Popup.
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| TalkBMC - Tom Drain - Help is on the Way | It's 11 a.m., one of your critical IT systems is really, really slow, you filled out a trouble ticket an hour ago, but nothing has changed yet do you know where your Help Desk is? Chances are, they are frantically handling the many other calls and trouble tickets coming in to them about this problem and others. There are just too many calls coming in about too many complex situations; they can't respond to them all efficiently or effectively. But if Tom Drain, senior Solution Marketing Manager for Incident and Problem Management and Service Level Management, has been asked to help solve the Help Desk's problem, he believes he has the right tools to help. | Get at Short URL | Download TalkBMC - Tom Drain - Help is on the Way | Play in Popup.
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| TalkBMC - Tom Bishop - The Next Cool Thing | BMC Software's CTO Tom Bishop is part of that tribe of people called Techies -- those folks who carry on a love affair with great coffee; work in front of a computer all day, go home at night, and turn on their computers; and are not particularly WOWed when inventions like cellphones emerge, because chances are, they've already envisioned them. And always, always, they are thinking, dreaming, about what will be The Next Cool Thing. In this podcast, Bishop explores some of the hottest topics in tech today, from what will Oracle CEO Larry Ellison do next, to how will the video iPod change the world, to what he thinks about the latest GOOGLE/Sun Microsystems announcement (and what he'd hoped they'd say). He even wonders aloud about the Disneyworld, or Brave New World, that the present Internet infrastructure will usher in ... and he invites the listener to think, and to dream, along with him. | Get at Short URL | Download TalkBMC - Tom Bishop - The Next Cool Thing | Play in Popup.
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| TalkBMC - Somesh Singh - The High Road to BSM | In today's world of multiple corporate information silos, employees who may come and go, partners and customers who want access to company information, and complex compliance requirements, identity management is a critical piece of managing your IT infrastructure. BMC Software's Somesh Singh, a seasoned IT executive himself, is well aware of the issues modern businesses face, and can provide a cost-effective solution. Want to hear more? Tune in to this podcast with Somesh Singh, and find out how you can align your IT resources with your business securely and efficiently. | Get at Short URL | Download TalkBMC - Somesh Singh - The High Road to BSM | Play in Popup.
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| TalkBMC - Jay Gardner - Service on Demand | Probably no one in business today (or, in today's business of IT) would disagree that there've been fundamental changes in tech since the heyday of the 1990s. Now, even traditional beliefs about how technology itself resides and is delivered in an organization are being challenged. One of the new concepts currently gathering steam and fanbase is the idea of purchasing a package of software and services uniquely tailored to answer your critical business need, without longterm licensing commitments or immense implementation projects. In this conversation with Tom Parish, Jay Gardner talks candidly about the market forces behind the new "software as a service" model, what are "routes to value," and how offering software as a service is changing the way many traditional IT organizations do business today. | Get at Short URL | Download TalkBMC - Jay Gardner - Service on Demand | Play in Popup.
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| TalkBMC - Tom Bishop - Take Command | If you know about the IT Infrastructure Library (ITIL), you know that the heart of matter is really the Configuration Management Database, or CMDB. In this podcast with Tom Bishop, the plain-spoken CTO for BMC Software, you'll learn about BMC's CMDB, called "Atrium," arguably the crown jewel in the company's highly successful Business Service Management (BSM) strategy for IT. And if you have an eye for the elegantly simple BSM strategy, which urges businesses to get a clear picture of what they want to achieve for sucess first, then implement the applications and systems they'll need to get that result, you'll want to learn about the CMDB as well. | Get at Short URL | Download TalkBMC - Tom Bishop - Take Command | Play in Popup.
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| TalkBMC - Peter Armstrong - Golf and the Practice of BSM | In talking with Peter Armstrong, it becomes clear that he is a guy with a passion for two things: his work for BMC Software as a corporate strategist, and golf. In his work life, he travels the world, speaking to customers, troubleshooting issues with their enterprises, and advising how best to implement a new practice that BMC is introducing into the IT marketplace lately, Business Service Management, or BSM. As this approach is something of a sea change for business people seeking to optimize IT, Peter finds that explaining the nuts and bolts of BSM might be difficult without using a metaphor that makes it easier for listeners to grasp. So he came up with a way to combine his two great passions into one unique story about how BSM can help businesses achieve the kind of cost-savings and efficiency everybody dreams of: so, Golf and the Practice of BSM was born. | Get at Short URL | Download TalkBMC - Peter Armstrong - Golf and the Practice of BSM | Play in Popup.
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| TalkBMC - Simon Teager on Event Management | During his 20 years in IT, Simon Teager has seen a lot of ideas come and go ... but one idea has attracted a lot of interest this year, and, it seems to him, it may just have real staying power. It's the concept that IT should be run like a business, and that the business of IT is to support the company. In other words, IT can't be an isolated island of hardware, software, and personnel anymore. And it's no longer good enough to just buy X tool to manage a database, or Y tool to manage the infrastructure. Successful CIOs should be thinking about an integrated solution that helps IT manage all of its functions in alignment with business objectives. The more integrated the solution, the more efficient the operation, and the more services and demonstratable value IT can deliver for its company. | Get at Short URL | Download TalkBMC - Simon Teager on Event Management | Play in Popup.
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| TalkBMC - Chris Williams, Identity Management Expert - Who Are You? | Today's decentralized systems pose new security issues, with their multiple access points and data storage repositories. Now, employees, vendors, and even customers around the world need access to data, and the corporation needs more safegaurds to manage that access. Add to this the threat of identity theft and hacking; and, then, of course, there's Sarbanes-Oxley and global privacy rules: You have a complex and costly soup of security requirements and privacy issues. Identity Management steamlines compliance with today's corporate and government regulations, ensures the integrity of valuable data, and safegaurds individuals' privacy, efficiently and cost-effectively. In this podcast, Tom Parish and BMC Software's Chris Williams explore the issues and challenges posed by today's corporate identify management. | Get at Short URL | Download TalkBMC - Chris Williams, Identity Management Expert - Who Are You? | Play in Popup.
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